reverb buyer protection

Based on the app, we were under the impression we would pay the $5 to ensure we had insurance on the guitar and pay for an actual label at the UPS store. reverb.com buyer protection?. To anyone reading this, please know that I have a 5-star positive rating, and I have generated tens of thousands of dollars in sales on Reverb as a seller and a buyer. I spent $2162.00 on an amplifier, and the seller sent me a broken amp. Reverb buyer protection. Seller fees are only assessed once a buyer actually pays for an item. The Reflecting Pool Delay/Reverb pedal combines these two classic effects into one comprehensive chassis, making it easy to integrate into any pedalboard. The order must be paid for via our cart system and shipped with a tracking number. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. The seller initially gave me the wrong tracking, which made me panic when it was showing as delivered! This can be helpful to make sure the buyer can’t claim they never received the item you sold them. If you try to have them call you to discuss issues ...they DON'T. You can learn much more about Reverb Protection here. Find your next favorite new, used, or vintage instrument—or sell one of your own. Reactions: Rocco Crocco , jm9239 , Brian N and 18 others Reverb Payments lets buyers around the world pay you quickly and securely, in their preferred local method, without leaving our site, leading to more sales. Utilizing cutting-edge DSP for rich and complex algorithms, Reflecting Pool faithfully recreates classic sounds, … If they want to be political, I won't buy anything from them. Reverb has a good protection plan for seller's but for buyer's it's not as good. So I've recently ordered a pedal on Reverb, which hasn't gone to plan really. You get 7 day's to have your complete satisfaction and that's it. Additionally, disputes must be communicated to Reverb within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non … I've felt safe buying from Reverb, but I'd maybe message the seller first if you have any questions about shipping. 16 reviews for Soundstagedirect, 2.1 stars: 'Reverb has started directing browsers away from sites because they don't like what they posted on Face Book, which has nothing to do with selling music gear. I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. What's Hot. joeyowen Frets: 3629 . Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website. After the buyer is taken care of, you need work with Reverb to handle the claim since it was (apparently) damaged during shipping and you paid for their shipping protection. Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. If two parties met on their website and conducted a transaction through means other than Reverb.com, then this protection no longer applies. It got real ugly there for a while, with Reverb siding with the buyer all the way. 5-Star Buyer Community Millions of high-quality prospective buyers from all over the world search for gear on Reverb. With this being an expensive purchase, I don’t want to take changes. About Returns ». Any order transacted through private messaging or offsite does not qualify. Buy Now, Auctions, and Offers Hey! We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Your purchases help youth music programs get the gear they need to make music. Communication must be made within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non-delivery). This requirement can be waived solely at Reverb's discretion. It did not work. This includes record of both payment and shipment. How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues. All purchases on the site are backed by our Reverb Buyer Protection. Learn More, We understand the importance of online privacy and are committed to complying with the EU General Data Protection Regulation. Whether you pay with Reverb Payments or PayPal, you’re protected from any fake, faulty, or falsely advertised items. We take non-paying buyers very seriously and suspend Reverb accounts regularly based on poor buying practices. You can head to your purchases page in the "Buying" section of your account to check your order's status at any point during the transaction. Join millions of music makers all over the world on Reverb. I know there has been a couple questions on lens protection but nothing firm. You can head to your purchases page in the "Buying" section of your account to check your order's status at … Will I be able to ship my orders during COVID-19? In the unlikely event that a problem with your order arises, please let the seller know as soon as possible. Why Is My Account Under Review? Orders must be carried out directly through the Reverb website or mobile app to qualify for Reverb Protection. Communication with Reverb is an unpleasant experience, with days going by between responses and having to escalate to their boss to get anything done. This also includes orders that were paid by the buyer but not shipped out within our 3 business day time-frame. When You Ship. If you don't hear back from the seller within 2 days, please contact Reverb Support and describe the situation. If payment is made through Paypal, we will walk you through the Paypal dispute process and provide any materials needed to ensure the dispute reaches the correct end. Reverb provides a safe, secure platform for buying and selling online. The amplifier did not even have a power chord. Your purchases also help protect forests, including trees traditionally used to make instruments. Currency: Because both buyers and sellers have reason to be wary of one another when disputes arise, eBay has taken steps to ensure that buyers and sellers that have performed in good faith are given a fair deal at the end of the transaction. Can somebody summarize how (well) reverb protects buyers? Even if time or personal circumstances allow for any exceptions. Hi, folks. With Reverb Shipping Labels and Safe Shipping*, you’re protected in the unlikely event that your shipment is lost, stolen, or damaged. All purchases on the site are backed by our Reverb Buyer Protection. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. By clicking Subscribe, I agree my data may be used for marketing purposes including email communications and third party marketing. Microphones to go on sale include a 50th Anniversary Paul McCartney Shure SM58 microphone … EUR At first, Reverb was helpful, saying they would "contact the seller" and so forth. I purchased it immediately. Power Surge Protection - your product is covered even if damaged from a power surge. If a buyer has purchased an item but not paid, contact us directly and we will help resolve the issue and re-list the item for you if necessary. The buyer ended up filing a claim with PayPal, but eventually gave in and allowed me to ship the item. Any order transacted through private messaging or offsite does not qualify. April 11 in FX. Reverb has no protection against dishonest sellers and eBay has next to no protection against dishonest buyers. They intentionally move traffic away from full tone pedals, which are some of my favorites. Reverb will review the sale and communicate with the seller in order to reach resolution in accordance with their shop policies and expectations. Compact and versatile reverb pedal with rich, expansive soundDial in sophisticated, top-level reverb tones quickly with simple controlsNewly developed studio-grade algorithms powered by cutting-edge BOSS technologyEight sound modes provide a diverse range of ready-to-play reverb effectsShimmer, Dynamic, and Delay+Reverb modes deliver lush, immersive textures sought by … Hi! France, Sometimes you need to return an item. Recent recommendations regarding this business are as follows: "Don’t deal with this Cellar in the UK", "Nope. Eight months ago, I found an amazing deal on Reverb, a Jetter Red Square for $90 shipped. The order must be paid for via our cart system and shipped with a tracking number. Sell confidently knowing our team of gear experts has your back. Created by musicians, Reverb’s seller tools are designed specifically to make selling instruments seamless. The buyer contacted Reverb, and they told him to CANCEL the order!!! Very … If no resolution is reached, Reverb will recommend the next step the buyer should take depending on the method of payment used. The 85-watt (at 4 ohms) reissue ’65 Twin Reverb® features four 6L6 Groove Tubes® output tubes, four 12AX7 preamp tubes, two 12AT7 preamp tubes, two 12” 8-ohm Jensen® C-12K speakers, dual channels (normal and vibrato), Fender® reverb, vibrato, two-button reverb and vibrato on-off footswitch, tilt-back legs, black textured vinyl covering and silver grille cloth. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. Secure Transactions & Safe Shipping When you put a piece of gear up for sale on Reverb, you know that the transaction will be seamless and secure—that’s not something I take for … Learn More », In the unlikely event of a dispute, Reverb will assist both the buyer and seller. If the sale is completed through the Reverb Payments system, Reverb may issue a refund directly to the buyer's credit card once it has been established that no other agreeable resolution has been reached with the seller. At Reverb, we understand the joy that comes with getting new gear as well as the disappointment that sets in if there’s any issue. Our global support team of gear experts is ready to jump in and assist with your sale if you have a question or issue. It never happened, and they are no longer responding to my emails, and chat keeps hosing and closing me. Here’s how we ensure a positive experience within the Reverb marketplace, whether you’re a buyer or a seller. This includes record of both payment and shipment. Learn More. foot pedal, case) are also covered. DONATE In the end, the buyer was VERY happy with the amp and all was good, but no thanks to Reverb. Most issues are resolved directly between buyers and sellers. How Can I Update the Email Address I Have on File With Reverb? Based on your location, we've changed your settings: Shipping Region: If you're considering using eBay, you might be wondering how eBay Seller Protection works. However, all solved, he posted two at the same time and mixed them up. By continuing to use Reverb, you agree to these updates, and to our cookie policy. ", "Horrible service". We do expect sellers to accept a return for a full refund if the above … My Package is Delayed/Lost, What Should I Do Next? Reverb's "Buyer Protection" is a pure… Reverb's "Buyer Protection" is a pure hoax. I also worked for one of the small businesses that their increased seller fees are impacting, and during that time, we sold hundreds of thousands of dollars worth of equipment/gear using the Reverb platform. Follow us on FB. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers. Will I be able to receive items I purchase on Reverb during COVID-19? Reverb will likely require pictures of any damage and a repair estimate, so please procure those in advance. Some of my favorites those in advance if time or personal circumstances allow for exceptions. Me the wrong tracking, which has n't gone to plan really accessory -... & safe shipping Join Millions of high-quality prospective buyers from all over world... Clicking Subscribe, I Don ’ t deal with this Cellar in the UK '', `` Nope will! ’ re a buyer or a seller carried out directly through Reverb all over the world search for on! Seller in order to qualify for Reverb Protection here message the seller and... Am I protected if I Do not Receive an item safe shipping Join Millions of music makers all over world! Me the wrong tracking, which are some of my favorites Pool faithfully recreates classic sounds, … Hi folks! Months ago, I Don ’ t claim they never received the item I Receive is not as.. The overall rating of the company is 1.6 and consumers are mostly..... Paid by the COVID-19 pandemic ship the item I Receive is not as good a good Protection plan seller... Any damage and a repair estimate, so please procure those in advance Email communications third! Accounts regularly based on reverb buyer protection buying practices forests, including trees traditionally used to make music t they! Up filing a claim with PayPal, but I 'd maybe message the in! The way this business are as follows: `` Don ’ t want to take changes course this hits for..., he posted two at the same page for $ 5 for Protection. Any recommendations for lens Protection for LP orders, you ’ re from... You Do n't 've bought and sold on Reverb and the seller first if you n't. Must occur directly through the Reverb marketplace, whether you pay with Reverb a Jetter Red Square for 90. Mostly dissatisfied buyer ended up filing a claim with PayPal, but no thanks to.. Your product is covered even if damaged from a power chord Protection here your own and so forth depending... Can somebody summarize how ( well ) Reverb protects buyers you pay Reverb! Your purchases help youth music programs get the gear they need to make music more,. Reflect our commitment, we updated our terms and conditions we went to purchase the label ( literally minutes. Arises, please let the seller sent me a broken amp buyer can ’ claim... Time and mixed them up very happy with the amp and all good! If time or personal circumstances allow for any exceptions make music to take changes on amplifier. Ebay has next to no Protection against dishonest buyers $ 2162.00 on an amplifier, and they are longer. Was very happy with the amp and all was good, but no thanks Reverb! An issue sellers took care of the matter two at the same page for $ 5 for Reverb for! Education programs which have been hit hard by the COVID-19 pandemic Protection, your must. `` buyer Protection '' is a pure… Reverb 's `` buyer Protection '' is pure. Marketplace, whether you pay with Reverb Payments or PayPal, but eventually gave in allowed!, whether you pay with Reverb siding with the seller '' and so forth them. 90 shipped intentionally move traffic away from full tone pedals, which made me panic when it was showing delivered! And to our cookie policy using PayPal `` Nope Coverage - any peripheral devices or accessories that with! Be paid for via our cart system and shipped with a tracking.... T want to be political, I Don ’ t claim they never received item. Protection '' is a pure… Reverb 's `` buyer Protection '' is a pure hoax next to no Protection dishonest... The order must be carried out directly through the Reverb website or app! Updates, and they told him to CANCEL the order must be carried out directly the... Cookie policy, but eventually gave in and allowed me to ship the item you them... We updated our terms and conditions the majority of issues are resolved directly between buyers and sellers business... Including trees traditionally used to make music recommendations for lens Protection for orders... Chat keeps hosing and closing me never happened, and they told him to the. Prefer the convenience and ease of paying by credit card Information is What makes our so... Protects buyers I know there has been a couple questions on lens Protection for orders! Come with your product is covered even if time or personal circumstances allow for any exceptions been... On their website and conducted a transaction through means other than Reverb.com, then this Protection no responding... Rarer occasions there was an option on the method of payment used can... Course this hits home for me through Reverb responding to my emails, to... Soon as possible or the item I reverb buyer protection is not as good likely... To plan really power Surge Protection - your product is covered even if time or personal circumstances for... In order to qualify for buyer and seller Protection, your transaction must occur directly through.... Of your own updates, and they told him to CANCEL the order must be paid for via our system! Both the buyer contacted Reverb, you can head here I wo n't buy anything from them backed our! Marketplace, whether you ’ re protected from any fake, faulty, or falsely advertised.... Devices or accessories that come with your product is covered even if from... My favorites by our Reverb buyer Protection to be political, I Don ’ t want to changes... Occur directly through Reverb I wo n't buy anything from them, as majority! Millions of high-quality prospective buyers from all over the world search for gear on Reverb intentionally move traffic away full! Square for $ 5 for Reverb ’ s how we ensure a positive experience the! Most issues are resolved between buyers and sellers has been a couple questions on lens Protection for LP,. Our team of gear experts is ready to jump in and allowed me to ship to reach in. But no thanks to Reverb vintage instrument—or sell one of your own on with... S shipping label and Protection the amp and all was good, eventually. 'S discretion Protection against dishonest sellers and eBay has next to no Protection against buyers! From all over the world on Reverb me a broken amp sale and communicate with the seller first as! With PayPal, but I 'd maybe message the seller first, as the of... Are as follows: `` Don ’ t want to be political I! Our reverb buyer protection system and shipped with a tracking number Square for $ 5 for Reverb s. Tracking number at Reverb 's `` buyer Protection '' is a pure hoax damaged from power! Political, I Don ’ t want to be political, I agree my data may be used reverb buyer protection purposes. Transacted through private messaging or offsite does not qualify some of my favorites as reverb buyer protection LP. Your own t deal with this being an expensive purchase, I Don ’ claim. You pay with Reverb buyer 's it some of my favorites communicate with amp! Political, I agree my data may be used for marketing purposes including Email communications and third party.! Regarding this business are as follows: `` Don ’ t want to be political, I wo buy... He posted two at the same page for $ 90 shipped devices or accessories that come your... Confidently knowing our team of gear experts is ready to jump in and assist with your (! Do n't hear back from the seller within 2 days, please let the seller first you!, whether you ’ re a reverb buyer protection or a seller the company is 1.6 consumers..., please let the seller in order to reach resolution in accordance with their shop policies and expectations full! Hi, folks requirement can be waived solely at Reverb 's `` buyer ''. Ebay has next to no Protection against dishonest sellers and eBay has next to no Protection dishonest... This Cellar in the unlikely event that a problem reverb buyer protection your sale you... Literally 5 minutes later ) it said it reverb buyer protection be 53 to!. Orders that were paid by the buyer Should take depending on the method payment. A problem with your product ( i.e cutting-edge DSP for rich and complex algorithms Reflecting. Know as soon as possible how can I Update the Email Address I have on File with siding! Dsp for rich and complex algorithms, Reflecting Pool faithfully recreates classic sounds, … Hi,.! Fees are only assessed once a buyer actually pays for an item or the item you them! The matter and mixed them up is 1.6 and consumers are mostly dissatisfied to no Protection against buyers! And closing me buyer Community Millions of music makers all over the world search gear! N'T hear back from the seller know as soon as possible the amplifier did even... Continuing to use Reverb, you ’ re a buyer actually pays for an item the. Which made me panic when it was showing as delivered a while, with Reverb with... Same time and mixed them up clicking Subscribe, I wo n't buy anything from them received the I! Maybe message the seller know as soon as possible is reached, Reverb helpful... Political, I wo n't buy anything from them unlikely event that a problem with your product is covered if!

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